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Book, 1991
Current format, Book, 1991, , No Longer Available.
Book, 1991
Current format, Book, 1991, , No Longer Available. Offered in 0 more formats
Customer satisfaction is now the buzz word on every executive's lips. This book, based on the Forum Corporation's in-depth research, provides any manager with a proven, step-by-step program for investigating, promoting, measuring, and rewarding the product and service excellence that leads to true customer loyalty. With both leadership techniques and problem-solving tools, this is the most practical book ever written on giving the customer what the customer wants.
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